A personal knowledge base (PKB) is an electronic tool used to express, capture, and later retrieve the personal knowledge of an individual. It differs from a traditional database in that it contains subjective material particular to the owner, that others may not agree with nor care about. Importantly, a PKB consists primarily of knowledge, rather than information; in other words, it is not a collection of documents or other sources an individual has encountered, but rather an expression of the distilled knowledge the owner has extracted from those sources.[1][2][3]
Best personal Knowledge Base apps Price Platforms Collaborative; 89. Pretty new software, so at this moment there is a limited amount of resources / howto's available. The newer versions for Windows and Mac are converging, using the Windows style layout (with a more more consistent and usable UI). The original OneNote. Turtl, Evernote, and Microsoft OneNote are probably your best bets out of the 11 options considered. 'Good security' is the primary reason people pick Turtl over the competition. This page is powered by a knowledgeable community that helps you make an informed decision. Personal Knowledge Base Software - Free Download Personal Knowledge Base - Top 4 Download - Top4Download.com offers free. software downloads for Windows, Mac, iOS and Android computers and mobile devices. Visit for free, full and secured softwareâs.
The term personal knowledge base was mentioned as early as the 1980s,[4][5][6][7] but the term came to prominence when it was described at length in publications by computer scientist Stephen Davies and colleagues,[1][2] who compared PKBs on a number of different dimensions, the most important of which is the data model that each PKB uses to organize knowledge.[1]:18[3]
Davies and colleagues examined three aspects of the data models of PKBs:
Davies and colleagues also differentiated PKBs according to their architecture: file-based, database-based, or clientâserver systems (including Internet-based systems accessed through desktop computers and/or handheld mobile devices).[1]:37â41
Non-electronic personal knowledge bases have probably existed in some form for centuries: Da Vinci's notebooks are a famous example. More commonly, files of index cards (in German, Zettelkasten), edge-notched cards and annotated private libraries, have served this function in the pre-electronic age.[8] Undoubtedly the most famous early formulation of an electronic PKB was Vannevar Bush's description of the 'memex' in 1945.[1][2][9] In a 1962 technical report, humanâcomputer interaction pioneer Douglas Engelbart (who would later become famous for his 1968 'Mother of All Demos' that demonstrated almost all the fundamental elements of modern personal computing) described his use of edge-notched cards to partially model Bush's memex.[10]
Examples[edit]
Davies and colleagues mentioned the following as examples of software applications that have been used to build PKBs:[1]
See also[edit]
References[edit]
Retrieved from 'https://en.wikipedia.org/w/index.php?title=Personal_knowledge_base&oldid=952802322'
Are you trying to figure out which software is best to setup your knowledge base website? With so many options to choose from it can be a bit difficult to find the right KB software for your website.
To help you save time and money we rounded up a list of 5 best knowledge base system software. Whether you have a SaaS startup or a single product website, this list has knowledge base solutions for all.
We scoured the web to search for the best knowledge base tools. There were many but we managed to narrow it down to 5 competitors. In this guide, we take a closer look at these 5 great tools to figure out which is best for your business.
Before you jump to the software comparison, letâs learn a little bit about what a knowledge base software is. And what kind of features make knowledge base systems perfect.
What Is A Knowledge Base?
Back in the old days and before the Internet, manufacturers used to ship products with a giant manual. Itâs like a book with hundreds of pages that includes instructions about how to use the product. Of course, no one bothers to read them anyway.
Today, we have knowledge base systems. Unlike those old bulky manuals, a knowledge base website is much more innovative. It provides users a place to find answers to questions and guides related to a product, all by themselves.
Mandala drawing software for mac. Simply put, a knowledge base is a platform that includes a collection of questions, answers, guides, and documentation related to a product or service. Users are able to type a few words and find answers to common questions about the product.
There are also private knowledge bases. These are collections of documents you create as a resource for your teams. For example, you can create a private knowledge base for your customer support team to help them find answers to common questions much faster.
Why Create A Knowledge Base?
Usually, when you come up with a question related to a product or canât figure out how to perform a task, the first thing you do is contact the support team. This involves waiting hours until you receive a reply to your email. Or waiting on-hold on the phone, jumping from one support representative to the next.
Knowledge base systems are a great solution to this decades-old problem. It provides a convenient self-help service to users. More importantly, it helps save businesses lots of resources otherwise spent answering common user questions.
â51% of customers prefer support through an online knowledge base.â â Social Media Today
Another benefit of making a knowledge base is discoverability. A knowledge base gives your business a huge boost in SEO to rank well on Google. You can rank for search terms like questions related to your product using your knowledge base articles as well.
Main Features Of An Effective Knowledge Base
Itâs important to know what kind of features to include in your knowledge base to make it more effective. Start by making sure your KB software supports these features.
Search Function
One of the main features of an effective knowledge base is the search box. Users need to be able to search for articles and guides on your knowledge base to find solutions to their problems. As a result, a properly functioning search system provides is a must-have.
Simple Backend Dashboard
When building a knowledge base you should always put users first. But, you shouldnât disregard the importance of your own experience. Youâll be handling hundreds of articles, guides, tutorials, questions, and much more using the knowledge base system.
Being able to easily create all these types of content using a simple and easy-to-use back-end system will go a long way to serve your customers better.
Easily Manageable Categories
With lots of knowledge articles in one database, you could easily get lost while updating and adding new content. A simple archive and categorization system help keep the entire knowledge base organized. As well as make it easier to browse.
File Attachments
Sometimes when sharing knowledge through an article you need to include additional downloadable content in your guides and posts. Like PDF files, templates, video files, etc. If your knowledge base system supports file attachments you can attach these additional files directly in the articles.
A User Feedback System
A great way to improve your knowledge base is to get feedback from users. A simple thumbs-up system is more than enough to learn if an article in your knowledge base was helpful to users or not.
Analytics & Reports
With analytics, you can learn which knowledge base posts perform better and which creates more bounces. This will allow you to keep improving your knowledge base and create more helpful guides.
Best Knowledge Base Software
Letâs dive in and find out the pros and cons of using these knowledge base software.
1. WordPress
WordPress is a free and open-source content management software (CMS) you can use to build all kinds of websites, including complex knowledge bases.
What makes WordPress a great choice for knowledge base platforms is its extensibility. With the help of WordPress plugins, you can add new features, functions, and integrate third-party apps with your knowledge base in just a few clicks.
WordPress was originally built for setting up blogs. The software comes with a beginner-friendly user interface, simple category management, and a great editor you can use to create hundreds of knowledge articles with ease.
How to Make a Knowledge Base With WordPress
Setting up a knowledge base website using WordPress requires a little bit of work. Even though the WordPress software itself is free to use you still need to buy hosting to setup your website.
This is where WordPress shines over other knowledge base systems. You can setup a WordPress site for about $30 per month when using a managed hosting provider like Kinsta. Compared to other cloud-based knowledge base systems, this is much cheaper.
Once you have WordPress setup and installed, you can then get a WordPress theme and a knowledge base plugin to turn your WordPress installation into a complete knowledge base system.
Create a Knowledge Base - The Easy Way!
Build a knowledge base and help your customers help themselves.
Hint: Our KnowAll WordPress theme and the Heroic KB knowledge base plugin are perfect for building effective knowledge bases as well.
Benefits of Using WordPress
Downsides of Using WordPressWhat Is Knowledge Base Software
Pricing
WordPress is completely free to download and use forever. However, you still need hosting, a theme, and a knowledge base plugin to setup a knowledgebase system. Hereâs a rough cost breakdown for a WordPress setup.
Remember that this is only the initial cost of setting up the site. Once your site is live youâll only have to pay for the monthly fee of your web hosting plan.
2. Document360
Document360 is an extremely simple software designed for doing nothing but creating well-organized knowledge base platforms. The software is trusted by many leading brands such as Microsoft and Harvard University as well.
The cloud-based app features a beautifully minimal and clean user interface for making both private and public knowledge bases. It also includes an easy-to-use markdown editor.
How to Make a Knowledge Base With Document360
Document360 features a very beginner-friendly setup process. And it provides tools to serve both content creators and customer support, representatives.
To setup your knowledge base using Document360 all you need to do is signup for an account. The platform works completely online and lets you access it even from mobile devices from anywhere in the world.
Benefits of Using Document360
Downsides of Using Document360
Pricing
Document360 includes multiple pricing plans starting at $49 per month with 2 team accounts and 5GB storage. And it goes all the way to $499 per month for 30 team accounts and 300GB storage, suitable for large enterprises.
3. LiveAgent
LiveAgent is a fully-featured help desk and live chat software. It enables you to streamline all of your communication channels into one unified dashboard, which can be easily accessed by your whole customer support team.
The software is a great choice for businesses of all sizes and industry types. It integrates with over 40 third party applications and has over 150 million end-users worldwide. LiveAgent is equipped with over 179 help desk features including a built-in call center, gamification features, reporting and analysis tools, automation, as well as knowledge base/customer portal management tools.
How to Make a Knowledge Base with LiveAgent
To start building your knowledge base in LiveAgent, either sign up for a free account or purchase a paid plan. You also have the option to sign up for a free 14-day trial.
Once youâre logged into your LiveAgent account, you can start building your knowledge base which can consist of articles, videos, FAQs, feedback and suggestions, as well as community forums.
LiveAgentâs knowledge base is fully customizable and therefore gives you full creative freedom. Easily modify colors, change themes, upload logos, or edit the HTML to match the style of your knowledge base to your companyâs website.
Benefits of using LiveAgent
Downsides of using LiveAgent
Pricing
LiveAgent has 4 different plans you can choose from. To get access to the knowledge base tools, either create a free account or purchase a paid plan. By purchasing a paid plan youâll have access to unlimited ticket search history, social media integrations, advanced features, and will be able to connect multiple email addresses and phone numbers to your account.
4. Helpjuice
Helpjuice is a popular SaaS platform that specializes in knowledge base software. They provide a software thatâs geared towards companies with big teams. It also features a very beginner-friendly knowledge management system.
One of the best features of Helpjuice is its customer support service. They even provide free customization to setup your knowledge base fast and easy. And promises a 5-minute response time to your support tickets.
How to Make a Knowledge Base With Helpjuice
Helpjuice is a cloud-based knowledge base system. This means you donât have to do any heavy work to get your knowledge base up and running.
In fact, Helpjuice customer support team will even set it up for you. All you need to do is sign up and create an account. Then follow the step-by-step instructions to create your knowledge base.
You can also self-host Helpjuice on your own servers as well. Their team offers to help with the transition if requires.
Benefits of Using Helpjuice
Downsides of Using Helpjuice
Pricing
Helpjuice pricing plans start at $120 per month for up to 4 users. $200 per month for 16 users. And $499 per month for unlimited user access.
5. ZenDesk
When it comes to creating customer support platforms and support ticketing systems, ZenDesk is one of the leading experts available today. The platform also doubles as a knowledge base system as well.
The ability to set up feature-rich knowledge base systems is not the only use of ZenDesk. You can also manage customer support and integrate your knowledge base with support tickets as well.
All of this can be done using the same platform. This makes ZenDesk one of the best choices for setting up advanced knowledge base portals.
How to Make a Knowledge Base With ZenDesk
ZenDesk is a complete suite of tools and software made for companies for managing all-things customer support. Best receipt management software for mac. The platform works completely on the cloud and offers many services catered for various sizes of businesses.
Much like Helpjuice, you can easily get started with ZenDesk by signing up for an account and following its step-by-step instructions.
Benefits of Using ZenDesk
Downsides of Using ZenDesk
Pricing
ZenDesk offers its tools in separate plans. To get access to the knowledge base tools, you need to subscribe to the $89 per month plan. But to get 24/7 customer support from ZenDesk, you need to subscribe to the $149 per month plan.
6. ServiceNow
ServiceNow is a complete platform that allows companies to digitize their customer management and workflows. It includes solutions to cover IT, Employee, and Customer workflows.
You can use the ServiceNow platform to create a private knowledge base for your company team. As well as public knowledge bases to serve customers. However, ServiceNow is much more than just a knowledge base software. It even includes an app store with integrations made specifically for creating advanced knowledge databases.
How to Make a Knowledge Base With ServiceNow
ServiceNow is a platform thatâs more suitable for bigger businesses. Itâs especially ideal for making onboarding workflows and transitions.
When it comes to creating knowledge bases, the platform uses an old-school design. Itâs familiar and user-friendly. And includes many useful functions for organizing the knowledge database.
ServiceNow will walk you through the process of setting up your knowledge base on the cloud. Along with your automated workflows and customer support system.
Benefits of Using ServiceNowPersonal Knowledge Base Software For Mac Windows 10
Downsides of Using ServiceNow
PricingPersonal Knowledge Base Software For Mac Pro
ServiceNow doesnât mention its pricing on the website. Youâll have to contact the sales team to get a quote. But, according to GetApp, pricing starts at $100 per month.
7. ProProfs Knowledge Base
ProProfs Knowledge Base is a powerful tool thatâs noted for its unique features, smart settings, and robust integrations. The tool is of immense help when it comes to creating an online knowledge base, documentation, manuals, help sites, FAQs, and more. It assists you in all aspects of knowledge management right from content authoring and designing to customizing and finally publishing it.
The software is extremely easy to use â no HTML or coding skills required and plays well with powerful tools like Zendesk, Freshdesk, Wufoo, Salesforce desk, Google Analytics, and more.
The convenience and flexibility provided by ProProfs Knowledge Base make it the favorite of small firms as well as large enterprises.
How to Make a Knowledge Base With ProProfs
The process of creating a knowledge base with ProProfs is extremely simple and straightforward.
All you have to do is sign up for a free enterprise-level account, that will be active for a period of 15 days. After signing up, you will get a variety of templates to choose from. The templates come with a set format with placeholders. All you have to do is replace the placeholders with your content, and start configuring your knowledge base.
In case you donât need a set format and want to do everything from scratch right from its HTML and CSS, the tool also provides that option. You can even self-host your knowledge base by setting up its domain name, just so it has an identity of its own. Also, if you require a fully customized knowledge base as per your requirements, the customer support team of ProProfs will help you do that easily.
Once your free account is over, you will get a message to upgrade it with a plan of your choice.
Benefits of Using ProProfs
Downsides of Using ProProfs
Pricing
Free scanner driver software for mac. ProProfs offers two major plans â Essentials for $6/20 pages/month, and Premium for $12/20 pages/month. It also provides a Forever Free plan that offers only a few basic features.
Difference Between SaaS, Cloud, & WordPress Systems
After going through the list of knowledge base software, you might be wondering what are the differences between these tools.
Our top picks feature a variety of knowledge base software. Two of the main competitors are the web-based knowledge base software and self-hosted knowledge base apps.
The SaaS knowledge base services and platforms that allow you to manage your database online through their own website fall into the category of web-based apps. The self-hosted category includes software such as WordPress that you setup and manage by yourself.
In addition to the management differences, another key difference between these two systems is pricing. Self-hosted WordPress-powered systems are much cheaper and more flexible than cloud-based apps and SaaS platforms.
Personal Knowledge Base Software For Mac Free
On the other hand, it comes at the cost of convenience. When using SaaS platforms, you can call customer support to fix any issues youâre having.
Another important difference is the third-party app integrations.
Best Third-Party Integrations For Knowledge Bases
With third-party app integrations, you can bring more unique features to your knowledge base to make it more useful to both you and your customers.
Here are just a few great third-party apps you should be able to integrate with your knowledge base. Keep in mind that not all knowledge base systems will support these apps and services.
Personal Knowledge Base Software For Mac Windows 10
Which Knowledge Base Software Is Best?
Now that you have a wider understanding of knowledge base software, you might be wondering which option is best for your business.
If you have a new or a small business, weâd recommend going with WordPress to build your knowledge base. With the flexibility WordPress provides, youâll be able to easily extend your knowledge base further as you grow your business. Also, you can save a huge chunk of your budget as well.
However, if you have an enterprise-level business, you should consider investing in software like Helpjuice or ZenDesk. Which include easier management and advanced features required for running knowledge bases to serve thousands of customers and facilitate large teams.
In conclusion, itâs up to you to decide whatâs best for your business. Be sure to explore all options before you settle for software to build your knowledge base.
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